Privacy Policy
This Privacy Policy informs you of ZESCO’s policies regarding the collection, use, and
disclosure of personal information we receive from users of ZESCO’s online services.
We use your personal information only for providing you a service and improving ZESCO’s
online services. By using ZESCO’s online services, you agree to the collection and use of
information in accordance with this policy.
Information Collection
While using ZESCO’s online services, the following types of personal information may be
collected:
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Personal Information: For a better experience while using our Service,
ZESCO may
collect users’ names, email addresses, telephone numbers, and other relevant contact
details.
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Usage Data: Whenever a user accesses our online services, the system
shall gather
data on their usage, including device information transmitted by their browser, referred
to as Log Data. This data includes the IP address, browser type, and other analytical
information.
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Billing Information: Where a payment is made through
ZESCO online services, the system may collect billing and payment information, including
debit/credit card details.
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Cookies: The online Services shall use cookies
and similar tracking technologies to enhance user’s experience and usage of the online
services. The user shall have the option to either accept or refuse the cookies and to
know when a cookie is being sent to the user’s computer. Where the user declines to the
use of the cookies, such a user may not be able to use some portions of online services.
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Cookies are text files with small amount of data like a username and password that are
used to identify a user’s computer when in use.
Use of Collected Information
Personal information, once collected, shall be used for the following purposes:
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Providing and improving the Online Services, including billing, account management, and
customer support.
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Processing electricity consumption data for accurate billing, usage analysis, and
monitoring of your energy consumption.
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Sending notifications, updates, and service-related communications, such as outage
notifications or important service announcements to the user.
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Monitoring and analysing the use of the Services to improve the functionality and user
experience, and to ensure the security of the systems.
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Complying with legal and regulatory requirements, such as providing information to
regulatory authorities or law enforcement when necessary.
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To improve and personalise the user’s experience with ZESCO’s online services.
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To analyse user behaviour, monitor the effectiveness of the services, and make
improvements.
Security Of User Data
To protect user’s personal information, the online services have inbuilt security measures.
Strong security measures are incorporated into every Online service offered by ZESCO to
continuously safeguard personal data for users.
The knowledge acquired by the operators enables them to identify and prevent security
threats from ever reaching the user. Where it is discovered that there is something that
poses as a threat to the user’s security, the operators shall promptly advise such a user
and all necessary precautions shall be implemented to protect the user.
Diligent efforts are directed towards safeguarding the user and ZESCO information against
unwanted access, modification, leakage, or annihilation.
The operators shall regularly review information collection, storage, and processing
practices, including physical security measures, to prevent unauthorized access to the
systems.
Changes to This Privacy Policy
ZESCO reserves the right to update or modify the Privacy Policy at any time and advises the
users to check this Privacy Policy periodically.
The continued use of the Service following any alterations to the Privacy Policy on this
page will constitute the user’s acknowledgment of the changes and an agreement to adhere to
the updated Privacy Policy.
Where material changes to this Privacy Policy are made, the users shall be notified by way
of a prominent notice on the ZESCO website.