ZESCO Limited
To be an effective provider of reliable and environmentally sustainable electricity services to all our customers by 2031
Customer Satisfaction
Financial Sustainability
Expanded Infrastructure
Effective Maintenance
Optimized
Human Capital
Efficient Processes, Skills, Technology, Stakeholder Management |
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Integrity
Customer Centricity
Innovation
Team Work
Safety &
Environment
Innovative & Excellent Electricity Services & Energy Solutions |
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ZESCO Limited is the major player in the energy sector and keeps track of both national and international developments that impact its operations. The changing needs and interests of its stakeholders are paramount and impact its activities. In developing and executing the Strategic Plan, ZESCO Limited conducted a SWOT analysis to assess the Strengths, Weaknesses, Opportunities, and Threats which culminated in the development of areas of strategic focus, strategic objectives, and initiatives.
The extent to which the adopted initiatives will succeed is dependent on the realistic assessment of weaknesses and threats. This will be achieved through the adoption of mitigation responses. ZESCO Limited will further adopt interventions to improve the management of working capital, advocate the implementation of cost-reflective tariffs and connection fees, develop and implement a debt management strategy, diversify the electricity generation portfolio, improve the maintenance regime, and optimize the organizational structure. ZESCO Limited is also aware of threats that may impact its operations. These include; rising competition in the Electricity Supply Industry (ESI), hydrological risks due to climate change, vandalism, theft, fraud, and increased cybersecurity risks.
After a review of the status of ZESCO Limited and taking into account both the positive and adverse prevailing conditions, ZESCO Limited has identified five strategic objectives for the 2022-2031 Strategic Plan as follows:
- 1. To achieve customer satisfaction, win customer confidence and loyalty;
- 2. To be a financially sustainable organization that balances the needs of its stakeholders;
- 3. To expand the Generation, Transmission and Distribution systems guided by an Integrated Resource Plan;
- 4. To have an effective maintenance regime for Generation, Transmission and Distribution systems; and
- 5. To align human capital to business objectives.